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Non-Technical Careers: An Insider’s Look Into The Tech Industry

Non-Technical Careers: An Insider’s Look Into The Tech Industry

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Maddy
·Mar 13, 2023·

5 min read

Table of contents

  • Customer Success Manager
  • Product Manager
  • User Experience Researcher
  • Technical Recruiter
  • Sales Engineer
  • Community Manager
  • Customer Support Engineer
  • Delivery Manager
  • Copywriter
  • Key Takeaways

If you want to make a career in the tech industry, you don't necessarily need technical expertise.

There are many non-technical jobs available within this rapidly growing sector that can provide great opportunities and rewards.

In this article, we'll discover different types of non-technical jobs in tech and how to enter them.

Customer Success Manager

A Customer Success Manager (CSM), also known as Client Success Manager, establishes and maintains a positive relationship with customers.

Customer Success Managers sit between customer service and sales.

Customer Success Managers ensure a smooth transition when a customer transitions from being a prospect to an acquired user.

They're customer loyalty champions. They promote and sell new features to existing customers and guarantee customers achieve their goals.

Companies that usually recruit for CMSs are Salesforce, Confluent, Microsoft, and Sky.

Most SaaS companies often recruit Customer Success Managers.

I know people who work in Customer Success Management and come from non-technical jobs with non-technical degrees.

According to Indeed, the average salary of a Customer Success Manager is $70,312.

What skills do I need to become a Customer Success Manager?

  • Communication skills.

  • Interpersonal skills.

  • Sales skills.

Related: 5 Alternative Career Options For Software Engineers

Product Manager

A Product Manager (PM) bridges the customer's needs and the company's business goals.

Product managers are vital to an organization because they understand the customer's needs.

Product Managers have marketing and analytical skills.

They envision features that software engineers will turn into reality.

Product Managers help increase the Return Of Investment by implementing features the customer will use.

I know many purely non-technical Product Managers, but they have strong business acumen.

According to Indeed, the average US salary for a Product Manager is $106,680.

What skills do I need to become a Product Manager?

  • IT literacy.

  • UX understanding.

  • Communication skills.

  • Business acumen.

  • Critical and strategic thinking.

Related: Jobs In Tech That Don't Require Coding

User Experience Researcher

A User Experience Researcher creates a research framework that will help them know the product's user.

They work closely with UX Designers and stakeholders.

They create a research strategy, find participants for their research studies, and present their ideas to designers, engineers and stakeholders.

According to Indeed, the average salary of a User Experience Researcher is $108,526.

What skills do I need to become a UX Researcher?

  • Communication skills.

  • Teamwork.

  • Design thinking.

  • Problem-solving.

Related: 5 Ways To Get In The Tech Industry

Technical Recruiter

A Technical Recruiter is a recruiter who selects and presents candidates for technical roles (such as software engineering, data scientist, data engineers, etc.).

Technical Recruiters are the ones who write job descriptions.

According to Indeed, the average salary of a Technical Recruiter in the US is $64,693.

What skills do I need to become a Technical Recruiter?

  • Communication skills.

  • Interpersonal skills.

  • Organizational skills.

  • IT literacy.

Related: Jobs In Tech That Don't Require Coding

Sales Engineer

A Sales Engineer is a professional who sells software products to businesses.

A Sales Engineer is responsible for presenting how a specific product can add value to a business and solve its problem.

Sales Engineers are also responsible for conducting market research.

According to Indeed, the average salary for a Sales Engineer in the US is $85,287.

What skills do I need to become a Sales Engineer?

  • Communication skills.

  • Sales.

  • IT literacy.

  • Teamwork.

Related: 5 High-Paying Tech Careers That Are Not Software Engineering

Community Manager

A Community Manager sits between the company and the audience.

They're the voice of the company. They provide community support, content creation and distribution, and engagement.

Community Management involves a lot of social media use.

According to Indeed, the average salary of a Community Manager in the US is $56,247.

What skills do I need to become a Community Manager?

  • Social media management knowledge.

  • Interpersonal skills.

Customer Support Engineer

A Customer Support Engineer is responsible for answering customer inquiries and troubleshooting technical issues via phone, web chat, or email.

They help customers with the onboarding of a company's product.

According to Indeed, the average salary of a Customer Support Engineer in the US is $76,046.

What do I need to become a Customer Support Engineer?

  • IT literacy.

  • Customer service skills.

  • Communication skills.

  • Troubleshooting.

Delivery Manager

A Delivery Manager leads the delivery of large projects.

The Technology Delivery Manager (TDM) is responsible for managing the delivery of the technology solution of a business increment and the flow and continual delivery of the program or value stream producing it in the shortest cycle time.[[Explore the Technology Delivery Manager Role - PMI](pmi.org/disciplined-agile/da-flex-toc/techn..

According to Indeed, the average salary of a Delivery Manager in the US is $98,015.

What skills do I need to become a Delivery Manager?

  • Communication skills.

  • Organizational skills.

  • Project management.

  • Business acumen.

Copywriter

A Copywriter produces captivating text adapted to different channels (websites, digital ads, etc.).

They're also responsible for educating customers on a product.

Copywriters are responsible for the linguistic content of adverts. They work across a range of media and formats, interpreting account briefs to compose advertorial content such as slogans, catchphrases, tweets and scripts for tv and/or radio adverts.[TargetJobs]

According to Indeed, the average salary of a Copywriter in the US is $58,080.

What skills do I need to become a Copywriter?

  • Communication skills.

  • Social media knowledge.

  • Creativity.

  • IT literacy.

  • Teamwork.

Key Takeaways

This article has shown you that the tech industry has many non-technical roles.

All of them provide significant value to both the customers and the organization.

If you enjoyed this article, share it with someone considering joining the tech industry but doesn't know where to start. Also, I have a FREE weekly newsletter you can subscribe to!

Until next time!

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